Hailsham Citizens Advice achieves impressive results

Workers at Hailsham’s Citizens Advice service have been praised for ‘achieving significant outcomes’ for their visitors.

Town councillors paid tribute to the service which has reached positive outcomes for clients who raised a total of 3,706 issues – giving a ratio of 2.7 issues per client. The main areas of advice included welfare benefits, debt, housing, employment and family/relationships.

In the 2017/18 financial year, the service secured over £600,000 in improved financial outcomes – from an increase in benefits, compensation, refunds and debt write-offs, to successful appeals or challenges.

Furthermore, the team has gained £524,676 in additional income (e.g. benefits/tax credits) for clients over this period and helped 58 people who were homeless or threatened with homelessness.

Councillor Stella Van der Geyten commented; “I am pleased to congratulate the Hailsham Bureau, which continues to help so many local people, as the latest figures show. Many of these people would not have been able to solve their problem without the help they received from their local Citizens Advice service.”

Town Clerk John Harrison commented: “The fact that over 1,300 people in the Hailsham area have received help from Citizens Advice in the first three quarters of the financial year demonstrates how important they are as a frontline service in supporting residents.”

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